Rapid Solicitors invests in high-speed communications system
Major UK law firm Rapid Solicitors has installed a new communications system across its offices to increase efficiency and support the firm's future growth ambitions. It selected communications provider KC to install a high-speed, dedicated fibre internet link at its headquarters, together with a virtual private network that connects the office seamlessly and securely to its Hessle and Cleveland Street sites.
Rapid Solicitors has grown to become one of the UK's largest specialist personal injury legal firms, and a major employer in the region. One of the factors in Rapid's success has been the speed with which it responds to and resolves clients' cases, resulting in high levels of customer satisfaction and word of mouth recommendations. Being at the forefront of technology is key to maintaining the reputation it has built for working fast, and Rapid's latest investment in communications technology increases its responsiveness and gives employees faster access to research tools.
Rapid Solicitors Partner Andy Baldwin said: “We’ve never been frightened to make major investments in the back office if ultimately it helps our clients win their case and fast. It’s OK looking good from the outside but if you can’t back that up with great service the public will soon find you out and switch allegiance. As a service business we need good technology and good people and so we continue to invest heavily in both. Working with a local firm like KC gives us reassurance that if any issues arise a real person is on hand to resolve them fast so that the service we give our customers is unaffected."
The company has plans to open new offices and the communications system KC has installed can be extended cost-effectively to connect further sites. KC Account Manager Hayley Coggin said: "It's the obvious choice for a company like Rapid Solicitors, which has built its success on excellent customer service and a commitment to innovation, and we're delighted they've chosen us to supply their new communications system”.